What is counselling?

 

Counselling is a safe and confidential space to talk openly about your thoughts, feelings, and experiences with a trained professional.

 

It can help you:

• Understand yourself more deeply

• Process emotions or life experiences

• Develop coping tools and strategies

• Strengthen communication and relationships

• Find more clarity, confidence, and calm

You don’t need to be in crisis to start counselling- It can also be a space for personal growth, reflection, and learning.

​

What can I talk about in counselling or therapy?

 

You can talk about anything that feels important to you. Common areas people seek support for include:

• Anxiety, stress, or low mood

• Body image and self-esteem concerns

• Relationship or family difficulties

• Life transitions and identity changes

• Grief, loss, or burnout

• Motivation, direction, or personal growth

There’s no “right” place to start — therapy begins wherever you are.

 

What’s the difference between a Psychotherapist, Social Worker, Counsellor, Psychologist, and Psychiatrist?

​

Each profession offers something a little different when it comes to supporting mental health and wellbeing.

Psychotherapists explore the deeper emotional experiences, patterns, and relationships that shape how you think, feel, and behave. Their work often focuses on self-understanding, healing, and long-term personal growth.

Social Workers take a holistic approach, looking at the whole picture — your relationships, environment, community, and daily life. In therapy, they often provide practical tools, coping strategies, and advocacy to help you strengthen wellbeing both emotionally and practically.

Counsellors provide a supportive space to explore challenges, process emotions, and build resilience. They use evidence-based therapies — such as CBT, ACT, and Solution-Focused Therapy — to help you make sense of what’s happening and find new ways forward.

Psychologists are trained in the assessment, diagnosis, and treatment of mental health conditions. They often work with structured models of therapy, providing formal psychological assessments and reports.

Psychiatrists are medical doctors who can diagnose mental health conditions and prescribe medication. Some may also offer therapy, but their primary focus is on the medical and biological aspects of mental health.​

​

What is your process with payments?

 

To confirm your appointment, we kindly ask that payment be made in full prior to your session, via our Halaxy booking system. We appreciate your time and commitment to therapy, and advance payment helps us secure your booking.

​

What happens if I miss a session? 

 

If a session is missed the full cost of the appointment will be charged. We appreciate your understanding and invite you to refer to our cancellation policy below for more details.

​

What is your Cancelation Policy?

​

At our practice, we value your time and the time of others. Each appointment is carefully reserved, and missed sessions prevent another client from receiving support. We appreciate notice wherever possible and always prefer a cancellation over a no-show.

​

Cancellations & Rescheduling

• Appointments can be cancelled at any time by contacting us via phone or email.

• Rescheduling must be made at least 3 days prior to your scheduled appointment.

• Missed sessions, cancellations, or late rescheduling will be charged in full, as we do not offer refunds.

 

Exceptions

Cancellation fees may be waived in exceptional circumstances, including:

• Medical emergencies requiring urgent care

• A death in the family​

​

Reminders & Receipts

• Appointment reminders are sent via SMS through our booking system (Halaxy) as a courtesy. However, it is your responsibility to keep track of your scheduled sessions.

• Receipts issued for cancellation fees or missed appointments cannot be claimed as counselling sessions for insurance or rebates.​

​​​​

What rebates are available? 

 

Medicare rebates are not yet available, as Jessica is currently completing the training required to become a Medicare-accredited Mental Health Social Worker. She expects to gain accreditation and be able to offer rebates to clients in just under a year. In the meantime, sessions are kept as affordable as possible.

​

Do I need a Referral? 

 

No referral is needed - you're welcome to book a session directly whenever you're ready. 

​

How do I Find the Clinic?

​

Please enter Seascape and go up the stairs — we’re the first suite you’ll see.

​

Is there Parking Available?  

​

Yes, there is free 2-hour parking available down the driveway next to Wokbar. Please park in the visitors’ parking area on the entrance level.

​

What if I need emergency support? 

 

Please note that we do not provide emergency counselling services.

 

If you are in immediate danger or experiencing a crisis, please call 000.

 

For urgent support, we can help connect you with the right resources, or you can contact these 24/7 services directly: The Butterfly Foundation (1800 33 4673), Beyond Blue (1300 22 4636), Kids Helpline for ages 5–25 (1800 55 1800), Lifeline (13 11 14), NSW Mental Health Line (all ages) (1800 011 511), and Suicide Call Back Service for ages 15+ (1300 659 467). Your safety is the most important thing, so please reach out if you are in crisis.